Do you have any discount codes available?
All applicable discount coupons are automatically displayed on the cart and checkout pages.
Some of our new launches and offers can be found here!
Stay tuned for sales, new products and restocks by following us on:
Instagram @magicneedlesindia
Facebook @magicneedlesindia
Facbook Group @hobbystoreindia
How fast is shipping and how much does it cost?
We ship across India and to most countries worldwide.
India
Delivery typically takes 2 to 14 business days, depending on your location and proximity to Mumbai.
We offer free shipping on all orders above ₹749 within India. You can also check the estimated delivery time by entering your PIN code in the Product Details section.
International
International delivery usually takes 2 to 4 weeks, depending on your country and customs clearance timelines.
Shipping rates are calculated at checkout based on weight, starting at 1 kg and increasing per additional kilogram. We recommend optimizing your order weight for the best value.
For complete details, please refer to our Shipping Policy on the website.
I need to cancel or modify my order.
Once an order has been placed, it cannot be modified or cancelled. Cancellations are not permitted since payment gateway fees, platform fees, and order preparation costs are incurred immediately upon checkout, irrespective of dispatch status. To ensure operational efficiency and maintain fair pricing for all customers, order cancellations and modifications cannot be accommodated.
We recommend reviewing all order details carefully before completing your purchase.
Please refer to our website Return & Refund Policy for full details.
Why only Magic Needles?
Internet is full of websites with offers and claims, so how are we different? Click here to know.
Where are Magic Needles products made?
Magic Needles® products are made in India exclusively and purposefully. Learn more about us on Our Story page
Where are you guys located?
We are located at;
Magic Needles Private Limited
21, Shiv Krupa Ind. Estate,
LBS Road, Vikhroli West
Mumbai 400083
Maharashtra, India
Is your site secure?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. We do not store credit card information on our site.
What type of payment methods do you accept?
We only accept prepaid orders and offer all leading online payment options like Indian and International Credit card and Debit card, Net banking as well as UPI and leading wallets.
Do your photos on the site match the product exactly?
Due to monitor settings, monitor pixel definitions, limitations of digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors.
Can I order a custom size or a custom colour to existing design?
In most cases we do not accept custom designs unless you are a wholesaler able to meet our minimums. Nevertheless you can contact us with the details and we will try our best to meet your requirment.
What happens if I order something and it is out of stock?
On rare occasions an item may not be available and should this occur, we will contact you and inform you regarding the delay. In case of hand knitted products, if the yarn is available with us, we will hand-knit one for you on priority. This may delay the shipment by a day or two hence we will contact you and take your prior approval.
If the above is not possible, we will contact you and refund you the full amount to your original mode of payment.
I entered in the wrong address, what do I do?
WhatsApp us at 919820293979 immediately from your registered mobile. In many cases we may be able to change the address for you if your order hasn’t already been processed or shipped.
How do I return an order?
Please read our Return & Refund Policy for complete details.
What is Magic Needles' Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our payment option and or returns policy. These accounts typically return most of the items bought wherever return is applicable or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to disable accounts which have high percentage of returns and shipments not accepted.
