Shipping within India

Your order will be sent to our warehouse for packing at 8 am the next working day following your order placement. You can expect a delay if it's a Sunday, a long weekend, a sale, or a national holiday. Depending on your location / proximity to Mumbai, delivery can take 1-14 days. Any concerns or claims related to the delivery must be brought forward within 7 days from the confirmed delivery date based on tracking details. Regrettably, we will not be able to entertain disputes raised after this specified period.

Free Shipping is available for orders above ₹749.

International shipping

Along with shipping across India, we also ship to most countries worldwide. Depending on your location / proximity to Mumbai, delivery can take 2-4 weeks.

Africa
Belarus, Bosnia & Herzegovina, Botswana, Brunei, Congo - Brazzaville, Egypt, Estonia, Finland, Georgia, Ghana, Iceland, Kazakhstan, Kenya, Latvia, Macedonia, Mongolia, Morocco, Nauru, Nigeria, Norway, Russia, Senegal, South Africa, South Korea, Tunisia, Ukraine

Asia
Bahrain, Bangladesh, Bhutan, Hong Kong SAR China, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, Maldives, Nepal, Oman, Pakistan, Philippines, Poland, Qatar, Romania, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam

Europe
Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America
Canada, United States

South America
Brazil

Oceania
Australia, New Zealand

Feel free to contact us if your country isn't listed above. We will do our best to accommodate you.

You will be able to check the international shipping cost on the cart and checkout page after adding the products. International shipping begins at 1 kilogram and increases by kilograms. Make sure you have enough products in your cart to take advantage of your shipping rate. It is imperative to be aware that different countries have different customs rules and regulations. If your package is held at customs in your country, you will be responsible for communicating with them and for any additional costs.

Please be informed that once an order is placed, it cannot be cancelled.

If you wish to make any modifications to your order, such as changes in quantity or equivalent value adjustments, kindly notify us before the cutoff time, i.e., 8 am. Note: No refunds will be issued against modifications; please ensure the total order value remains equivalent or higher.

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Magic Needles® products are made in India exclusively and purposefully. Learn more about us on Our Story page

We are located at;

Magic Needles®
21, Shiv Krupa Ind. Estate,
LBS Road, Vikhroli West
Mumbai 400083
Maharashtra, India

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. We do not store credit card information on our site.

We only accept prepaid orders and offer all leading online payment options like Indian and International Credit card and Debit card, Net banking as well as UPI and leading wallets.

Due to monitor settings, monitor pixel definitions, limitations of digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors.

In most cases we do not accept custom designs unless you are a wholesaler able to meet our minimums. Nevertheless you can contact us with the details and we will try our best to meet your requirment.

On rare occasions an item may not be available and should this occur, we will contact you and inform you regarding the delay. In case of hand knitted products, if the yarn is available with us, we will hand-knit one for you on priority. This may delay the shipment by a day or two hence we will contact you and take your prior approval.

If the above is not possible, we will contact you and refund you the full amount to your original mode of payment.

Contact us immediately. In many cases we may be able to change the address for you if your order hasn’t already been processed or shipped.

Please read our Return & Refund Policy for complete details.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our payment option and or returns policy. These accounts typically return most of the items bought wherever return is applicable or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to disable accounts which have high percentage of returns and shipments not accepted.